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Client's Charter

The Minister of Home Affairs has recognised the importance of providing service that is customer-driven. It is committed to the introduction and implementation of client's charter as part of its reformed agenda. The Immigration and National Registration Department was the first agency in the public sector to have successfully implemented this client's charter.

Benefits to Publics

• Public will recognised the commitment of the department through transparency approach with confident in serving the peoples' needs
• Time management
• Appreciate the level of performance and quality of services

Benefits to the Department

• Work with full responsibility and discipline in the organisation

Client's Charter of Immigration and National Registration Department

DOCUMENTS, VISA PASS AND PERMIT	COMPLETION
Brunei International Passport (MRP)	3 DAYS
General Certificate of Identity (GCI)	2 DAYS
International Certificate of Identity (ICI)	3 DAYS
Visit Visa	3 DAYS
Employment/ Dependent Visa and Pass	7 DAYS
Re-entry Visa	# SAME DAY
Visit Pass	# SAME DAY
Student Pass	# SAME DAY
Re-entry Permit	# SAME DAY
Employment Pass for Private Sector (EXTENSION)	# SAME DAY
Employment Pass for Individuals (EXTENSION)	# SAME DAY
Identity Card (YELLOW/PURPLE)	7 DAYS
Identity Card (GREEN)	21 DAYS
Birth Registration	5 DAYS(Public holidays not included)
Death Registration (Medical Cetificate)	5 DAYS(Public holidays not included)
Death Registration (Non Medical Certificate)	21 DAYS(Depends on approval from Doctor)
Copy of Certified Birth Certificate	5 DAYS(Public holidays not included)
Copy of Certified Death Certificate	5 DAYS(Public holidays not included)

# - Application can be processed instantly at the counter.
Last Updated 23rd May 2006

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