To provide quality services to the public while ensuring that department personnel remain committed to their responsibility of enforcing laws and regulations related to immigration and national registration affairs.

1. To provide stable and quality services.
2. Process all applications according to established procedures.
3. Striving to improve the quality of work.
4. Enhancing mutual understanding between the staff of this Division and the general public.
5. Achieving excellence in the delivery of quality services.

To administer, enforce, and implement the laws and regulations under the Brunei Nationality Act, Chapter 15.